Chargerback in the news

Chargerback partners with Lost & Found Pros
September 9, 2022

Chargerback has partnered with Lost & Found Pros for safe and environmentally-friendly salvage option for the unclaimed items. For more than a decade, Chargerback has provided a free lost-and-found software to hospitality enterprises but sometimes hotels need a salvage option for unclaimed items. Chargerback has fully integrated the Lost & Found Pros service into the software's disposition tools. Lost & Found Pros, like Chargerback, provides a revenue-share model with full security and transparency about the disposition of unclaimed property.

Frictionless Findings: Optimizing Lost and Found Services for a Seamless Guest Experience
By Robin McLaughlin
March 14, 2022

Pain points in lost and found operations include time-consuming and inconsistent tracking and labeling systems, failing to store items securely so they are easy to identify, and running afoul of data privacy legislation. It's important for hoteliers to implement best practices to ensure lost and found operations function seamlessly; as Co-Founder and Chief Technology Officer for Chargerback Michael McLaughlin shares, "When you apply best practices to a disorderly situation, you can really move the wheel up. And any time you can return an item, that is going to be a little gold star to your customer satisfaction."
...Compliance with PII legislation...
Smartphones, tablets, laptops, and the like are filled with personal identifiable information, which, in the wrong hands, can damage a hotel's relationship with guests, its reputation, and lead to legal and financial consequences. Hoteliers must comply with laws like the California Consumer Privacy Act (CCPA) and the European Union's General Data Protection Regulation (GDPR) when housing and processing lost items to avoid reputational damage and hefty fines and penalties. Brian Colodny, co-founder, president, and chief financial officer for Chargerback, adds, "If you're using software that doesn't meet, for example, CCPA and GDPR, and you're exposing guests' data, you're liable not just the software company but the hotel, too. So, when choosing a software provider, it's important to make sure the software hotels are using meets the requirements."

Lost and Found Leader Chargerback® Announces New Features Compatible with Apple® AirTag
May 3, 2021

Chargerback, the leading provider of cloud-based lost and found software, has announced new features for users of Apple AirTags that make it even easier to find and return lost items. Starting today, Chargerback's software can now seamlessly upload AirTag item location information from Apple's Find My® app to make it easier for hotels, airlines, and other Chargerback partners to locate and return lost items to their rightful owners.

Lost and Found leader Chargerback announces new features compatible with Apple® AirTags
May 3, 2021

"We welcome Apple's entrance into the device tracking industry, as it will only increase the likelihood of finding lost items, giving our partners an even better chance of returning precious items to their customers and providing great customer service," said Brian Colodny CPA, President and CFO of Chargerback. "Chargerback is excited to offer new features to continuously meet the needs of our partners in the hospitality and travel industries."

Chargerback adds new features for Apple® AirTags
May 3, 2021

While Apple AirTag and other consumer tracking devices are great when you're at the same location as the lost item, the real problem arises when a consumer has already left an airplane, airport or travel destination, according to Chargerback. While the consumer may know exactly where the item is thanks to the tracking device data, they are no longer at the location and thus not able to retrieve it. Chargerback software will help the partner to find the item and ship it back to the consumer at no cost to the partner. All consumers need to do is file a lost report with the Chargerback business partner where the item was lost and upload any tracking data that can help the business easily locate the item quickly.

ChargerBack: Tech Revolution of the Year
December 13, 2019

Chargerback Lost and Found Solutions won the tech revolutions of the year award with their incredible cloud-based lost and found platform! Incredible effort!

Say Goodbye to Lost Property: Chargerback
By Holly Worthington
December 13th, 2019

Leaving something behind can be a major pain point for hotel guests. Since the recovery process is often the last impression they have of their visit, it can have a lasting impact on their overall experience and satisfaction levels. Therefore it is important hotels place the same importance on the level of service delivered with lost and found as they do at the front desk.

Digital tools empower guests, employees
By C. Elliott Mest
August 15, 2018

Hotel operators unsatisfied with lost-and-found practices of the past have switched to digital methodologies, such as lost-and-found software by Chargerback. This web-based system acts as a ledger that keeps track of guest items left at a hotel, and also allows for interactions between guests and hotels as both parties seek to reunite lost items with their owners.

ChargerBack reunites hotel guests with items left behind
By Judy Maxwell Assistant Editor (@judymaxwell)
December 11, 2013

ABOUT THREE AND a half years ago, Brian Colodny, a Certified Public Accountant in Carson City, NV, left his cell phone charger in a hotel room in southern California.

He called the front desk and asked to have the forgotten item sent to him. The response from the clerk? Laughter ...

It's an easy to use, cloud-based lost and found system
By AAHOA Founding Member
November 15, 2013

"AAHOA is pleased that Chargerback has joined as a Founding Bronze Member to become the Lost and Found Solution Company for our members," said AAHOA Chairman Mehul Patel.

A Better Way to Reunite Lost Items With Owners
By Genevieve Shaw Brown (@gsbrownabc)
April 3, 2013

I've been known to leave things behind at hotels. There was the brand new $50 face wash at an airport hotel in Dallas. The favorite flip flops in Mauritius. The bathing suit left hanging in the bathroom in Bangkok. The phone chargers left plugged into hotel room walls in San Diego, Washington, D.C. and Phoenix.

Local entrepreneur finds lost and found solution
By Madison Corney
April 3, 2013
Reno, NV (KRNV & MyNews4.com)

A local entrepreneur has discovered the solution to the lost and found process.

More than 60 million cell phones are lost each year in the U.S and more than 46 million other items are left in hotels nationwide. President and CFO of chargerback.com Brian Colodny says, "Most people do not get their items back because they experience such frustration using the archaic systems that are out there for managing lost and found."

View The Video...

A Better Way to Reunite Lost Items With Owners
By Joe Sharkey
April 1, 2013

ON a business trip a few months ago, I lost a little electronic device called a Fitbit that hooks onto a belt, measures physical activity and keeps daily records online. It had cost around $100, and I realized with dismay that it was missing only after I got home. But I didn't make any effort to ask my airline or hotel if they found it. Cynically, I figured, why bother? Wrong.

New site links finders with losers
By Nancy Trejos
April 2, 2013

The hotel lost and found has finally gone as electronic as the room key.

chargerback.com, a website making its official debut today, automates the lost-and-found process for participating hotels. Although hotels have entered the digital age in countless ways, they still typically have employees manually log items left behind by guests, then wait for the guests to contact them.

The website works like this:

Chargerback Announces Web-based Solution that Automates the Lost and Found Process for Businesses and Travelers Everywhere
Market Watch
April 2, 2013

An Estimated 46 Million Items - from Exotic Snakes to Jewelry - Are Left behind in U.S. Hotels Alone Each Year

Chargerback today is unveiling its Web-based lost and found platform - a seamless system for entering, managing, matching, and returning the millions of items lost outside the home each year. Based on leading industry reports and Chargerback customer data, it is estimated that 46 million items are left behind in hotels nationally each year - that's not counting airports, airplanes, rental cars, and other public spaces. Chargerback addresses the enormity of this issue by alleviating the frustration and time on the part of travel entities and travelers alike in reuniting the public with their valuables.

February 2013 survey conducted by Wakefield Research revealed that:

People Lose Stuff Chargerback Use Technology To Help Them Find It
By Rebecca Grant
April 2, 2013

Have you ever lost your keys while out at a bar? Accidentally misplaced your pet snake during a trip? Had your dentures mysteriously disappear? If so, Chargerback is the startup for you.

Chargerback made its public debut today, revealing its software that helps hospitality businesses automate the lost-and-found process to cut down on the amount of misplaced property. It's like the St. Anthony of software.

People Lose Stuff Chargerback Use Technology To Help Them Find It
By Deidre Wengen
April 2, 2013

The lost and found departments at most hotels can easily be compared to a piled-up purgatory, where left-behind phone chargers, keys, and jewelry await a reunion with their owners. And since the lost and found process is often such a hassle, most of those items continue to take up space in the nooks and crannies of hotels until they are deposited into a landfill. But a new company is setting out to reinvent how hotels handle lost and found procedures and help guests reunite with their personal possessions in an efficient and timely manner.

hotelManagement
April 2, 2013

Chargerback announces automated hotel lost and found platform

Chargerback has announced a new web-based automated hotel lost and found platform. The new platform is already in place at the Las Vegas-based resort properties Treasure Island, New York-New York and The Riviera.

The platform is designed to automate the cumbersome lost and found process and help travel entities raise the bar when it comes to guest service. It also takes the frustration out of the process for the traveler by offering an easy and secure way to get their valuables back.

Chargerback lost and found solution in the news