Cruise Lines

While cruising, travelers can lose items
on land or sea

Chargerback helps you get
them back to your guests

All aboard...
If your cruise line is like many others, the number of items lost by guests each month can be staggering. What can be even more staggering is the time your staff has to spend taking reports, looking for items, storing items, and even paying to have them returned to guests.

With Chargerback, you can streamline and automate large parts of your ship line's lost and found process, greatly simplifying the inventorying and returning lost and found items. Guests can report their lost items right on your line's website using the Chargerback embedded IFRAME form. Then staff can utilize the service to quickly match lost item reports with items found on your property, and easily notify the guest via email about the current status of their reported item.

By making it easy for the guest to self-report a lost item, you can avoid significant work on the part of your staff. By making it easy for the guest to pay a nominal fee to have the item mailed to them, you can also avoid paying the costs yourself.

With Chargerback return rates can easily be 90% or more, while the effort required by your staff can be cut in half.You can learn more about Chargerback on our Overview and How It Works pages.

Sign up for your FREE Chargerback account today, and see how easy it is to use for yourself.

Did you know?

The most common items left behind on cruise ships, as you might expect, are guest luggage, but books and magazines rank very high on the list as well.

The Chargerback® Lost and Found Solution is protected by one or more patents, including U.S. Patent No. 9,367,527