We've worked hard to make lost and found easy for you, and your guest

Be up and running with Chargerback in less than 10 minutes

You know how lost and found typically works: a guest calls or stops a staff member to say they lost something, and from then on it's a manual, time-consuming, process for your staff that in general results in only 1/3 of your guests getting their items back. You know lost and found is important, but you wish it took less effort and had a higher success rate. With Chargerback, you now have a better way to manage lost and found.
Consumers report their lost items and businesses record their found items

Items are Matched and Returned
A New Level Of Customer Satisfaction
A 2013 survey by Wakefield Research indicates that 66% of consumers would either switch brands or view a business more favorably if that business offered Chargerback as an amenity.

Sign-up for your FREE account today and start getting more items back to your guests with less time required by your staff
Getting started is easy:
  1. There is no cost to you to use Chargerback - If a guest wants an item returned they pay a nominal fee (starting at $11.95) which includes the cost of shipping the item back to them.
  2. There is no software to install - Chargerback is a web-based service so you or the guest can securely access what they need from any computer in any location. Each staff member can be assigned login information and you can also choose their level of access (enter information, view lost items, etc.)
  3. We provide a webform you can easily add to your website - This allows your guest to quickly and easily self-report a lost item, saving everyone time and effort. Since it is located on your website the branding is all yours.
  4. Businesses can often be up and running in as little as 10 minutes.

Whether you are Looking for Something Lost?™ or Looking for Something Found?™ Chargerback is your "go to" solution.

The Chargerback® Lost and Found Solution is protected by one or more patents, including U.S. Patent No. 9,367,527