What can we say - people love
Chargerback Lost & Found software!

The process was so easy to get my ID back. Thanks for your help.

Thank you, I received my wallet safe and sound! Phil

Thanks to all of you who were involved in finding and shipping my bag. I appreciate very much your effort to get me my lost bag Many , many thanks, You are truly customer focused.

So far in this process I couldn’t be happier!

Thank you so much for contacting me about the CPAP I lost! You all have been terrific and so fast!!!! Thank you, thank you!

Service très efficace et exceptionnel au niveau de la rapidité d’action. Merci et félicitations

I am extremely thankful to the men and women who worked very hard to get my lost document. Thank you! Joseph

Outstanding and efficient “Lost and found” program. Mara was terrific & easy to work with. Kudos to the employee and or person who turned it in and on up the chain to the lost and found office. Amazing thank you

I had a short time between connecting flights last week, and while deplaning from the first flight I must have dropped my cell phone, but did not realize it until I had boarded my next flight. No time to go back so I waited to land before starting the steps to recover it. I was not optimistic. I learned from talking with gate attendants that I needed to contact AA baggage claim in Philly (where I dropped it), and to file a lost item claim. I was tracking the phone so I at least knew it was in the airport. Trying to get someone to answer the baggage claim phone was truly a test of patience. I know they are busy handling travelers who are present but hearing the phone ring dozens of times and no answer or ability to leave a message was frustrating and defeating. On the second day of calling someone did answer and gave me the standard answers of item could not be located and to expect to be contacted in 5-30 days once/if it was. Here is where the happy ending begins. A 2nd employee overheard my questions and low expectations and took some wonderful actions. She located the phone (we had told her it was tracked to being in the AA baggage claim area by then) and called me back within two hours. I was able to prove it was mine so she sent me a link to get it returned to me within two days. Her first name was Sherese and last name something like blackwell or stockwell. Regardless, Sherese was the thoughtful hero for this traveler who had pretty much given up hope. She expressed empathy for the situation I was in and saved the day. I hope she hears from someone at AA the same thanks that I gave her during our call.

I talked to Greg at the front desk and he had a form sent to me to report and describe the item lost. I filled that out right away and this morning I was greeted with a positive response. I sent in the option to have the item sent to me.  I want to thank everyone who were involved. I do not know how to contact Greg by email but I definitely want to thank him as well as the engineering maintenance team and the housekeeping team.  PLUS I just got an update that the item has been shipped. Wow. Talk about efficiency. Best regards and an early happy Thanksgiving to all of you, Connie

I am so very appreciative that I got my Cell Phone Back. I thought it may not be returned to me. Thank you so so much for the great staff and service you provide for Alaska Airlines.

Excelente personal apareció mi artículo de una vez

Thank you so much - my wallet was returned after losing it a few days later with all my cards and safely mailed back.

Thank you so much for having the shipment option available for my lost glasses! I received them today and so happy I can see now! ;)

Today, via FedEx, we received our items left behind on our cruise. TY to all involved, especially our Room Steward Jermaine who we are certain found the items. Great Job!!!!

Very satisfied

Thank u I received my phone today.

Thank you so much for getting my kindle back to me!! I thought it had been lost for good. I was beyond ecstatic to have received an email letting me know it was found. Thank you. Thank you. Thank you!

Everything went exactly as predicted. Thanks

RCI: Many thanks to thorough housekeeper, Viviana, for finding and sending our documents to Lost and Found!! Thanks to Suzara Larkin in locating & explaining how to get item sent back to us. Great, efficient service is much appreciated!

Thank you

Thank you for your efficient and timely return of my kindle that I left on a friend lane - very well done!

Thank you and God bless you for your quick response to my cell phone claim! May God richly bless you in every area of your lives. May you know him personally and intimately as your lord and savior! He loves you so much and has great plans for you! Your response and care was amazing and excellent

American Airlines was fantastic in getting the items I left on the plane to me right away.

I’m so happy Alaska Airlines found my iPad! Sorry I didn’t get the name of the lady who helped me because she was so nice and patient while I put my info in for fedex payment. Thank you again. So glad I don’t have to purchase another iPad.

I have to highly compliment the service that I received. Very professional service with a friendly manner. I had several follow-up calls to make sure that everything was set after some initial problems with getting FedEx shipping set-up. A very happy and grateful client. Thank you !

Excellent find. Sammy, my Samsung Tab S3, is very happy to be home; but would like to have the additional loyalty miles he travelled prior to being saved by Lost-n-Found.

Best resort we’ve ever dealt with. Thank you so much for all your efforts! We’ll be back!

As always our stay was perfect. Thank you so much for all your trouble to find and return the coat I left behind. I appreciate your hospitality.

Thank you Beau Rivage Resort for being honest and loyal to your customers. Special Thanks to Cristy for the reminders.

I am so impressed… I filled out the lost form for my missing iPad which I left in the seat pocket. Some kind passenger returned it. It got to United lost and found, and I received it today! I am so happy and thankful to everyone involved . -thank you so so much.

You guys are awesome. Thank you to everyone who had a part in getting my property back to me!

Thank you so much for finding and returning my daughter's ID card. She was very concerned about it and is quite happy now. I appreciate the great communications you maintained during this process. Thanks to all involved in getting a successful outcome.

I have received my sunglasses and thank you very much for your support.

Thanks so much Lonita . She was awesome and great personality !!

This was a simple and easy process!

Thank you

Thank you! My bag was returned to me today! Much appreciated!!!

thank you so much for your quick response.

Je tiens à vous remercier chaleureusement pour avoir mis en place cette plateforme, à avoir réussi à retrouver mon pc rapidement. Je n ai pas eut besoin d envoyer 50 mails ce qui est appréciable aussi. Vous êtes tres efficace. Merci mille fois

Thank you for finding my phone. I didn't think you would. This is great service..

Thank you for notifying me of my found iPad so quickly. I had put my name and address on it so that helped, but it didn’t ensure that it would not end up in someone’s bag. Thank you!!

Found item received! I am very happy-thank you!

Good Job!

Great communication from the team and my phone was very quickly returned. I appreciated the extremely fast turnaround and the personal contact. Thanks very much!

Fast account automated convenient and effective

Kudos to United Airlines for finding my cell phone! I appreciate your notification and tracking system. I will patiently await its arrival. Big thank you!

Great job! Thanks

I received my package today, sooner than expected. We are overjoyed with your caring service. Thank you so much!

Thank you so much for the f/u with our misplaced item. You have excellent customer service and we appreciate it. Everyone has been very personable and kind! Rare these days. Keep up the good work Your customers appreciate it!

Thanks to Derrick & the loss prevention team at the Omni Hotel (Battery Atlanta) for their assistance. There was a little mixup with the package but they were very helpful and I am pleased with the return of my items which had been accidentally left behind at the hotel.

Thank you very much for my forgotten pink jacket being returned!

Thank you for the email update& tracking number ; I appreciate your help and attention to this matter.

I'm most grateful to United Airlines for contacting me regarding my lost item. Kudos and thanks to your team. I really appreciate this.

Thank you so much for helping me. I really appreciate it. Great job everyone.

Received my lost item today (10/26/24). Thank you so much for finding it & returning it to me. I am so grateful!

I’d like to start of by thanking the team who were involved in finding my missing wallet. Once I knew I had lost it, I had little to zero faith in recovering. I also attempted to call but to no avail. Submitting a lost form was my last resort but again, I didn’t want to have my hopes up. With just a few days letter, I received a notification that my wallet was found! I was overjoyed because this wallet was given to me by my significant other along with my IDs. I just paid a small fee for the priority mail and I got my wallet back along with all the contents inside! Nothing was missing at all. Thank you again for the staff at the Pho Restaurant and TI Lost and Found Team who made this all happen. Faith has been restored 100%. You set the bar high! Well done.

Thank you

I received the items I left in the bathroom. Thank you so much for this great service.

I received my jewelry today. Again, I thank you soooooo much.

I'm in receipt of my package & I wanted to thank you for the expeditious service of returning my clothes.

Thank you! That suitcase contains my best clothes and best shoes!

Such an efficient way to have forgotten item mailed to my home. Thanks so much!

Thank you for your timely response I got my bag and contents back today. Love the Elara

When I realized I left my Kindle in the seat pocket on a recent flight I thought it was gone forever. I didn’t have much hope when I made the lost item report. Two days later I received a call saying it had been found. Two days after that I received it via FedEx. I’m very grateful. Bravo to everyone involved.

Two amazing, lost, and found employees- Colm and Andre!! They made the process for the return of my item, simple and stress-free. Thank you so much, Angela.

I can not thank Robyn from Orlando Sanford Baggage Services and the man who helped me from SanfordAirport Authority for helping me with my lost Kindle. I left it on the plane. I apologize for causing them both extra work but I am so grateful for their exceptional customer service. Thank you so much!

Received my items today. Very easy and quick process to get them sent to me. Thank you!!

Thank you, thank you,thank you. I never thought I works get anything back from an airline. You have been great

Item was delivered on time as predicted, excellent job. Thank You!

Thanks for efficient and helpful process.

Thank you for all your effort to reunite me with my phone! Truly appreciate it.

Very impressed I received my ipad back. I did not expect anyone to turn it in. I really appreciate everything you did in helping me retrieve my iPad. The process was very simple, professional, and rewarding. Thank you all!

Thank you very much. We received everything very quick. Very much appreciated.

Amazing service and so easy to get my lost items back. I really appreciate the team you have doing this work! They made the stress if losing the item go away!

Thank you for returning my wallet

tHANKS FOR ALL HELPERS--PURSE ARRIVED TODAY PERFECT CONDITION!!!!!!

Very impressed with Grace at Alaska Airlines. They helped me find my lost blazer and shipped it back to me right away.

I want to thank you for returning my tablet so rapidly! Francisco in security helped to alleviate my concerns and I was so anxious after discovering that I left it in the room and checked out. The maid answered the “annoying “ sound and asked if I could turn it off- it was music to my ears to know someone found it!! Thanks for your help. You should know when I first started to fill out a form another website came up before yours so I was tricked in filling that out. You might look into that . Sincerely, Flor Constantino

TSA was SO helpful and kind and quick when i reported my item missing, it was being shipped to me within an hour of reporting it missing. THANK YOU.